Responsible business

Our 2020 Responsible Business Report provides an account of our overall sustainability performance from 1 January 2020 to 31 December 2020. 

The report complements our Annual Financial Report, Corporate Governance Statement and Modern Slavery Statement, as well as policies including Human Rights, Environment and Supplier Code of Conduct. Our report provides expanded disclosure on our approach as a responsible business, detailing our non-financial performance, impacts and opportunities. 

The report is prepared in accordance with the core option of the Global Reporting Initiative’s (GRI) Standards sustainability reporting guidelines. It includes standard disclosures, is consistent with the principles of the GRI Standards for defining report quality: balance, comparability, accuracy, timeliness, clarity and reliability. 

Indicators covering greenhouse gas emissions, water, energy and waste have been externally and independently assured by EY. 

The scope of this report covers assets owned and operated by the Group during the reporting period. This report does not include the impacts of all suppliers, service providers and retail partners. 

The issues that matter (our materiality)

Our Sustainable Business Framework includes four pillars: our community, people, environment and economic performance. It includes how we deliver our strategic objectives with a responsible mindset while satisfying the needs of stakeholders, including our customers, retail and brand partners, people and investors. 

During the previous reporting period, we conducted a materiality review and the areas of focus considered to have a ‘high’ influence and impact for our business and our stakeholders were – energy and greenhouse gas (GHG) emissions; water; health, safety and security and employment and labour practices. 

During 2020, we remained committed to our customer strategy during the challenging operating environment. Taking into consideration the COVID-19 related disruptions as well as the heightened engagement with our stakeholders and ongoing delivery against Our Plan, our view is that our material issues remain unchanged. Our 2020 report content is informed by these issues as well as our company’s response to COVID-19. 

Our stakeholders 

Engaging with internal and external stakeholders supports our understanding of our most significant responsible business issues. A number of internal and external stakeholders have an interest in Scentre Group’s business and these are summarised in Our Plan: 

  • Our customers
  • Our brand and retail partners
  • Our investors
  • Our people

Other stakeholders include suppliers, government, industry bodies, joint venture partners, community partners and the communities in which we operate.  

During 2020, the frequency of engagement with all of our key stakeholders increased as we responded to the unfolding events created by the COVID-19 pandemic and communicated our actions or position on the evolving situation. 

We have established communication channels and feedback loops to maintain awareness and are responsive to our stakeholders’ issues and concerns. 

How we engage with our stakeholders on material issues is included in the Disclosures of Management Approach (DMA) in our supplementary information pack.   


At Scentre Group, governance, ethical business practices and high standards of personal conduct are fundamental to the way we work as a responsible, sustainable business. We regularly review our governance policies and practices in light of current and emerging corporate governance practices, regulatory requirements, market practice and community expectations. During 2020, our corporate governance framework remained consistent with the ASX Corporate Governance Council’s Corporate Governance Principles and Recommendations (Principles and Recommendations, 4th edition published in February 2019).  

Our governance framework is outlined in our Corporate Governance Statement, which is available online at